Delivery FAQ

How long does delivery take?

In most cases, your wine will be delivered between 1 and 3 days after we’ve received payment for your order if you are in or near a major centre. For outlying areas, another 1 or 2 days transit time might need to be added on.

What if I want my wine delivered sooner?

There are a number of options available for urgent delivery. Contact us at info@cybercellar.com for assistance in this regard.

How much does delivery cost?

Your delivery costs are calculated in the first step of the checkout process. You will be prompted to enter your destination at which point exact shipping costs will be provided.

In which countries can I have wine delivered?

We deliver wine in South Africa, UK, EU and most parts of USA. To have wines delivered in a specific region, make sure that you’ve selected that region as delivery zone at the very top of the page.

What time are deliveries made?

Deliveries will be made during office hours (09:00 - 17:00). If you have any special requirements please send an email to info@cybercellar.com and we will go out of our way to accommodate you.

Who has to sign for the parcel?

Anyone authorised to receive the wine on your behalf, but they MUST be of legal age. This means 18+ in South Africa and most other regions and 21+ in some US States. Our courier might ask for identification and is entitled to refuse delivery if proof of legal age can’t be produced.

What happens if I provided the incorrect delivery address details?

You may be liable for extra delivery charges if you provide us with an incorrect delivery address.

What happens if nobody is at the premises to accept the parcel as arranged?

We will contact you and rearrange. You may be liable for extra delivery charges.

Buy Wine Online