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SUMMER SALE + FESTIVE FAQs

SUMMER SALE + FESTIVE DELIVERY

Due to abnormally high order volumes during the Summer Sale and the festive period (22 Nov – 10 Dec), delivery times for orders placed during this period could take longer than usual.

Delivery times are estimated at 3-10 working days from the date of dispatch. Delivery lead times of order after disptach depends on whether you’re located in a main city centre or an outlying area.

Please note that these delivery times are estimations. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Due to abnormally high order volumes during Black Friday period (22 – 30 November), delivery times could take longer than usual. To avoid any disappointment of late order deliveries, please make sure to place all your orders for Christmas by 29 November 2021.

Unfortunately we cannot delay or pre-determine dispatch and delivery dates. Once your order has been placed successfully, it will follow the standard fulfilment process.

Delivery is still free for all orders over R450. A R75 delivery fee applies to orders below R450.

Unfortunately not; the address chosen in checkout cannot be changed. If there is a problem with a delivery to the address you gave us, please contact us (include your order number) via support@cybercellar.com and a will do our best to assist.

If an order could not be delivered due to no fault of ours (i.e. no one was home; we were unable to reach you or we had an incomplete or invalid address) we will attempt a second delivery. If our second delivery is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse. You will be refunded the amount for the products excluding the original delivery fee paid.

Due to abnormally high order volumes during Summer Sale and festive period (22 Nov – 10 Dec), delivery times for orders placed during this period could take longer than usual. If you are planning to change your location for the holidays, please be sure to allow for enough time for your order to be delivered to your delivery address given at checkout.

Delivery times are estimated at 3-10 working days from the date of dispatch. Delivery lead times of order after dispatch depends on whether you’re located in a main city centre or an outlying area.

Please note that these delivery times are estimations. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame.”

SUMMER SALE SHOPPING

To get ready for the biggest sale of the year, make sure you tick the following off your list:
SIGN UP
Join our mailing list and get first access to our deals. Plus, get R100 off to spend on Black Friday.

CREATE YOUR ACCOUNT
There’s no queue to get into our summer party! Open 24/7, with free delivery on orders R450+.

BUILD YOUR WISHLIST
It’s time to make that summer wish(list)! Start dreaming now and who knows, your wish may just be granted!

SAVE THE DATE
Don’t sleep on this – make sure the party’s in your diary!

To join our mailing list + get your R100 unique voucher code, sign up here

Customers can find all our Summer Sale deals as they go live on the Black Friday deals page which can be accessed directly from the CyberCellar.com homepage or visitng https://www.cybercellar.com/black-friday-2021/

All users who sign up to the CyberCellar mailing list for the first time between 2 – 24 November, automatically receive a unique R100 voucher to use on Black Friday deals on 26 November only. R1000 minimum spend is required when using this voucher on Black Friday deals.

Only one unique discount code can be used per cart on Black Friday, 26 November 2021. Your unique R100 code can be used at checkout on 26 November only with a minimum cart value of R1000.

The R100 voucher earned from signing up to or mailing can only be received once by a single user. This voucher code is only applicable for new subscribers.

For your R100 voucher code to apply to your cart, you need a minimum cart value of R1000. Your voucher code can only be used once by a singe user. If you have met all the requirements and your code is still not working, please contact our us via support@cybercellar.com

 

By shopping one of the Taste of Summer Sale deals (5 / 12 / 19 November), you’ll automatically be added to our Black Friday VIP list – meaning we’ll let you in on our best deals ahead of everyone else.

The R100 voucher is only usable on Black Friday on 26 November, 2021. It will not be applicable on any of the other Summer sale days.

Prices of Summer Sale Pre Drink days’ discounts are guaranteed that it won’t be beaten on Black Friday on 26 November 2021. All products selected for Pre Drink days will either have the same price/higher price on Black Friday. I.e. Black Friday discounted prices won’t beat the price customers will see on the relevant products on the Pre Drink day

As a special surpirse deal, CyberCellar is releasing 5 x R1 wine deals throughout Black Friday for customers to shop. So keep your eyes on site to get your hands on one of these deals before its gone!

SUMMER SALE + FESTIVE Ts+Cs

Shipping policy

Due to abnormally high order volumes during the Summer Sale and the festive period (22 Nov – 10 Dec), delivery times for orders placed during this period could take longer than usual. Delivery times are estimated at 3-10 working days from the date of dispatch. Delivery lead times of order after dispatch depends on whether you’re located in a main city centre or an outlying area. Please note that these dispatch times are estimations. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Different orders placed by the same account cannot be consolidated or combined for delivery

Delivery is free for all orders over R450. A R75 delivery fee applies to orders below R450.

The delivery address chosen in checkout cannot be changed. If there is a problem with a delivery to the address you gave us, please contact us (include your order number) via support@cybercellar.com and a will do our best to assist.

If an order could not be delivered due to no fault of ours (i.e. no one was home; we were unable to reach you or we had an incomplete or invalid address) we will attempt a second delivery. If our second delivery is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse. You will be refunded the amount for the products excluding the original delivery fee paid.

Cancellation policy

Orders purchased on promotion cannot be cancelled once payment for purchase has been received, unless there is an unforeseen supplier or stock related issue on our end.

Return policy

Items purchased on promotion cannot be returned / refunded, unless an item is faulty, incorrect or damaged.

R100 sign-up voucher

This voucher code is unique to you. Limited to one usage only. This voucher code can only be used during the CyberCellar Summer Sale on 26 November 2021. Apply code at checkout for your R100 discount. Minimum spend of R1000 required. Free delivery for orders over R450.

The R100 voucher earned from signing up to or mailing can only be received once by a single user. This voucher code is only applicable for new subscribers.

Early access to Black Friday deals

All customers who have shopped any of / all three Taste of Summer Sale Days on either 5 / 12 / 19 November, would have automatically been added to a VIP list to receive first notification via email of Black Friday deals going live early – giving those customers a headstart to shop the Black Friday deals.

If you have successfully shopped on one of the Taste of Summer Sale Days on either 5 / 12 / 19 November and did not receive an email notification of Black Friday deals before 26 November 2021, we sincerely apologise for the inconvenience and would like to reassure that this is an isolated incident”