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Need Assistance? Call Us Now 021 981 7232

  • Payments & Pricing

  • What are your payment options?

    There are 4 payment options when checking out. You can pay using a credit card, eBucks, Snapscan or pay via EFT.


    Do you have a voucher? You can pay the full amount, or part of it, by entering the voucher code under Order Summary when completing your secure checkout.

  • Banking details for EFT payments

    FNB Acc: 6266 6879 922
    Branch Code: 250 655
    Acc Type: Current
    Acc Holder: Cybercellar (Pty) Ltd 

  • Is there a limit when paying with SnapScan?

    Snapscan payments can’t exceed more than R350.00

  • Can I pay using a debit card?

    If your debit card has a CVV number and an expiry date, and is a Visa or Mastercard, you may use it to to pay for your order.

  • How do I pay using my credit card?

    During secure checkout, under Choose Payment Method, select Credit Card as your payment option. You will then be able to enter your credit card details. This process is completely safe and secure. Our payment gateways use only the strictest forms of encryption and no credit card details are stored on the website.

  • How do I pay using EFT?

    During secure checkout, select the ‘EFT‘ option. Once you have placed your order, you will automatically receive an email to your stipulated email address with all the necessary information to complete the transfer. Using our banking details as listed in the email, simply make the transfer using online banking. Ensure to list your invoice number as a reference so that we know which order is yours! Once the EFT payment has been made, please email a proof of payment to payments@cybercellar.com.

  • Can I place an order and pay only on delivery?

    Sadly, this is not an option. All orders must be paid for in full before it can be processed and sent out from our warehouse.

  • How would you like proof of payment?

    We have a strict policy regarding proof of payment and will only accept an official bank generated PDF proof of payment. No .html, .txt or sms’s will be accepted as proof of payment.

  • Are you struggling to pay?

    Are you having payment issues? Please contact us on support@cybercellar.com or call us on 021 981 7232 for assistance.

  • Delivery Costs

    Orders over R1000 are delivered for free! For orders under R1000, there is a delivery charge of R50 for Cape Town orders and R75 for any orders outside Cape Town CBD.

    Selected areas in Cape Town qualify for express delivery. If you choose this option, there is an additional fee of R80. This fee is applied to orders of all sizes, no matter how big or small.

  • Bulk Orders

    Should you need to place a large order (60 bottles or more) for a function and we do not have all the stock available, please contact support@cybercellar.com or 021 981 7232 for assistance. Please allow at least 3 weeks planning time in order for us to assist with the bulk orders, should there be any changes that need to be made.

  • Tracking & Delivery

  • How can I track my order?

    Upon payment, you will receive an invoice number. Once your order is dispatched from our warehouse, you will receive a dispatch email informing you which courier it is with and the link for you to track your order.

  • When will my order arrive?

    For main centres, delivery times are estimated at 3-4 working days from the date of dispatch. For outlying areas, we deliver in 5-7 working days from the date of dispatch. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame. To expedite your order please contact us at 021 981 7232 or support@cybercellar.com.

    Please note that these delivery times are estimations. For exact times, please contact us on the above details.

  • How long will my order take to arrive (International)?

    Delivery is estimated at 3 or 4 weeks following dispatch from our warehouse. However, seasonal peaks, delays in customs and other factors outside of our control may occasionally cause delivery to take longer than the estimated time.

  • When do we deliver?

    Our couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week, please specify under Shipping & Handling in your Delivery Note / Special Instructions block.

  • Can you deliver after hours & on weekends?

    Yes, we do deliver after hours. However, a special request needs to be made by contacting us on 021 981 7232. Please note that weekend deliveries are done at an additional fee, please contact us should you wish to request weekend delivery.

  • Can you deliver on public holidays?

    Sadly, this is not an option. Should you require it, please contact us on support@cybercellar.com or 021 981 7232.

  • Gifting & Vouchers

  • How do I redeem a voucher?

    It‘s easy! Simply enter your coupon code under your Order Summary in Secure Checkout.

  • How do I send my order as a gift?

    Under Delivery Details, enter the recipient’s delivery details. Under Billing Address, enter your own details. Then, you have the option to select Include a beautiful handwritten message. Doing so will classify your order as a gift purchase.

  • Can I buy a gift voucher?

    Yes you can! Under the tab “Gifting” select “Gift Card” and follow the process. Once you have added the gift card to your cart and paid, we will email you the gift voucher.

  • Cancellations

  • How do I cancel my order if I have already paid?

    If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at support@cybercellar.com or call us at 021 981 7232, so we can arrange for your order to be cancelled. You will be refunded in full.

  • How do I cancel my order if it has already been dispatched?

    Orders that have been dispatched are in the possession of the courier. If you wish to cancel a dispatched order, it can be returned to the warehouse or sent to another address for a set charge of R200. If you have already received the order, but wish to return it for whatever reason, there will is also a set charge of R200. Cybercellar does not take responsibility for any late orders placed with us, ie, for a function. A refund will be processed once the order has been returned to our warehouse. Please contact support@cybercellar.com or 021 981 7232 for more information.

  • eBucks

  • How do I pay using eBucks?

    In the “Secure Checkout” section, when you select the ‘eBucks‘ as your method of payment, you will be redirected to the eBucks website after placing your order.

    If you do not have a PIN, log into the eBucks website and select "send me a PIN". Otherwise call the eBucks contact centre at 087 320 3200 for assistance.

     

  • Can I pay in part using eBucks?

    Unfortunately you cannot pay in part using eBucks. Please ensure that you have enough eBucks to pay for your order in full.  Should you be unsure of your eBucks balance, please make use of the below options:

  • How to check your eBucks balance?
    1. Online: login to the FNB eBucks website and go to My eBucks.

    2. Call FNB on: 087 320 3200.

    3. SMS: SMS the word 'balance' and your ID number to 32224. Each SMS costs R1.

    4. FNB electronic channels: Register for and log onto FNB Online Banking or FNB Cellphone Banking.

  • How can I earn eBucks for my order?

    In “Secure Checkout” under “eBucks,” tick the box "I would like to earn eBucks" and enter your South African ID number. Your eBucks will be rewarded to your account once your order is paid and placed.

  • Returns & Refunds

  • What is your refund/return policy?

    Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse. In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you.

    Whilst we do our utmost to ensure the quality level of the wines that are listed on Cybercellar.com, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference. If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

     

  • How can I make a return?

    Contact us on 021 981 7232 or support@cybercellar.com and we will organize for your order to be returned to the warehouse. Please note that any returns that is not at the fault of Cybercellar.com, will be done at a set fee of R200 before any refunds are done.

  • How do I get a refund?

    Contact us on 021 981 7232 or support@cybercellar.com and we will refund your order. The refund will only be processed once the products have been returned to our warehouse and is still in the condition it was received in. Your refund will be done in the same way as your payment method, ie if you paid via credit card, we will refund you back onto the card used.

  • Wrong Delivery

  • Delivery to wrong address?

    All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at support@cybercellar.com or phone us on 021 981 7232 with the correct delivery address. We will re-deliver your order at a fee of R200.

  • Wine Club

  • How often is my subscription delivered?

    You have three options to choose from when deciding how frequently you want to have your subscription delivered, which are as follows:

    1. 1. Monthly
    2. 2. Quarterly (every three months)
  • How much do I pay for my subscription?

    You can choose between three packs, depending on what kind of wines you are interested in, which are as follows:

    1. 1. Discovery - R650

    This pack is for the more informal wine drinker. It is perfect for subscribers who are just starting their wine journey. This selection will introduce you to popular brands and cultivars.

    Within this pack, you can choose to receive a case containing only reds, only whites, or if you don't mind, a mixture of both.

    1. 2. Explorer - R1000

    This pack is for the more curious wine drinker. It includes a range of hidden gems from boutique brands and will help you discover more unusual cultivars.

    Within this pack, you can choose to receive a case containing only reds, only whites, or if you don't mind, a mixture of both.

    1. 3. Elite - R1800

    This pack includes more premium, high-end wines. It is curated for the experienced wine drinker who wants to cellar investment wines and wants to maintain a collection of well-trusted brands.

    Within this pack, you can choose to receive a case containing only reds, or if you don't mind, a mixture of both.

  • Why can’t I select an Elite case of only white wines?

    As much as we love white wine, there simply aren’t enough options within this price point to provide subscribers with a large enough variety of white wines. It just wouldn’t be fair. The Elite mixed case, however, will definitely include investment whites worth adding!

  • Can I pause my subscription?

    Yes, you can pause your subscription at any time! It is just your own responsibility to pause your subscription before the next month’s deliveries start going out. And remember to unpause it in time too, when you want to restart your subscription.

  • Can I skip a month?

    Yes, you can always skip a month! Don't feel bad, we'll understand.

  • When is the debit order date?

    The debit order date for all wine club subscriptions will fall on the first Tuesday of every month.

  • When will my order be delivered?

    #LIQUIDSOCIAL orders are dispatched during the first week of every month following the debit order date. Thereafter, you can expect your delivery to arrive in about 2 - 4 working days.

  • Can I pay via EFT?

    Unfortunately not. However. Setting up your #LIQUIDSOCIAL subscription will activate a monthly debit order, that goes off on the first Tuesday of every month.

  • Can I use my debit card as payment?

    Sure you can! We accept all major debit and credit cards. Debit orders are set to go off on the first Tuesday of every month.

  • How do I change my address for delivery?

    You can easily add several addresses to your #LIQUIDSOCIAL subscription. After signing into your account, simply click on on “Address Book” to the left of your page and then "Add New Address".

    Please note: If you have an account with more than one address listed, please ensure that you have selected the correct one upon checkout.

  • How do I join wine club?

    Joining the #LIQUIDSOCIAL is as easy as 1, 2, 3!

    1. 1. Click GET STARTED on the #LIQUIDSOCIAL landing page.
    2. 2. Create a #LIQUIDSOCIAL account.
    3. 3. Follow the easy step-by-step sign-up process.
  • Where do I manage my account?

    When you sign into your Cybercellar account, you will be directed to your account dashboard. Here you can manage all elements of your account using the left-hand navigation.

  • How do the monthly competitions work?
    • - Our monthly competitions are run on instagram
    • - If you wish to participate in the competition, you have to give us a follow on Instagram
    • - Participants in the competition need to post a picture on instagram with their Cybercellar purple box
    • - You need to use #LIQUIDSOCIAL in your post
    • - Our monthly competitions run from the first day of every month until the last day of that same month, and closes at midnight
    • -- The competition is not just for Liquid Social subscribers - anyone can enter!
    • -- You do however need to be subscribed to our emailing list
    • -- Winners will be announced within two weeks of the closing date
    • -- Winners are announced on our Home Page, Instagram and in our
  • Where can I follow the conversation on Social Media?

    You can track all Liquid Social related activity by following the hashtag #LIQUIDSOCIAL on Twitter and Facebook. You can also add to the discussion by using #liquidsocial when talking about us!

    Don't forget to follow us across our social media platforms for exclusive content:

    Instagram: https://www.instagram.com/cybercellar/

    Twitter: https://twitter.com/search?q=Cybercellar.com

    Facebook: https://www.facebook.com/cybercellar/

  • How do I know what is in my pack?

    The actual contents of the pack is a secret, that's part of the fun! The packs will be revealed the next month. We can, however, reveal that your Liquid Social pack will include the following:

    • * 6 wines (all red, all white, or mixed - depending on your selection)
    • * Tasting notes and fact sheets
    • * Gifts
  • Where can I find more information on this month’s wine curator?

    More information about this month’s curator will be available on our homepage and our blog

  • Where can I access my tasting notes?

    COMING SOON - You can access all your tasting notes on our website. Just sign into your Cybercellar account and you'll be directed to your account dashboard. In the left hand navigation, click on #LIQUIDSOCIAL, then on HISTORY. Here you can see all your tasting notes.

  • I want to cancel my subscription

    If you go to your account dashboard, you'll see that you can skip a month, or pause your account indefinitely. If you feel like you want to cancel your subscription, just pause it indefinitely. This will have the same effect as cancelling, but you will still have access to all your tasting notes AND be able to resubscribe at the click of a button!