Update - FREE delivery nationwide on all orders over R1,300.

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Frequently Asked Questions

DELIVERY TIMELINE

– Cape Town: 1 to 3 days (from date of dispatch)
– Johannesburg & all other areas: 5 – 7 days (from date of dispatch)

Please allow an extra 1 – 3 days fulfillment time if your order has an item that needs ordered from one of our suppliers.

We understand that you want your order delivered as fast as possible. We are working towards decreasing our delivery times to give you the quickest service we can. 

If you have any questions regarding delivery times please email us at support@cybercellar.com.

 

WHEN WILL MY ORDER ARRIVE – Dispatching these orders may take some time. As a result of the restructuring and changes we have been going through we no longer keep all stock on hand since moving warehouses. This means when the order is placed we have to order these directly from the supplier for your specific order. On the upside to ordering this way is that we are able to offer our customers better deals in most cases.

 

WHEN DO WE DELIVER – Our couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week, please specify under Shipping & Handling in your Delivery Note / Special Instructions block.

 

 

CAN YOU DELIVER ON WEEKENDS/PUBLIC HOLIDAYS – Our courier service is only available to make deliveries on weekdays from 08h00 to 17h00. If you are only available to receive delivery during the weekend, we can arrange your order to be delivered on a Saturday at an additional fee. Please contact support if you want to arrange delivery for a Saturday.

 

Vintages are subject to change based on availability, as we are not always notified by the wine farms once these are updated. That being said we do always strive to make sure the advertised vintage is available, if you would like to confirm which vintage is available please reach out to support@cybercellar.com

PAYMENT OPTIONS – There are 5 payment options when checking out. You can pay using a Credit Card/Debit Card, Instant EFT, Snapscan or pay via EFT.

Do you have a voucher? You can pay the full amount, or part of it, by entering the voucher code under Order Summary when completing your secure checkout.

BANKING DETAILS FOR EFT PAYMENTS – NEDBANK Acc: 1128786508

                                                                            Branch Code: 198 765

                                                                            Acc Type: Current

                                                                            Acc Holder: Cybercellar.com

DELIVERY COST – Free delivery nationwide on all orders over R1300.

HOW DO I REDEEM A VOUCHER – Yes you can! Under the tab “Gifting” select “Gift Card” and follow the process. Once you have added the gift card to your cart and paid, we will email you the gift voucher.

HOW DO I CANCEL MY ORDER – If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at support@cybercellar.com, so we can arrange for your order to be cancelled. You will be refunded in full.

RETURNS & REFUNDS

Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse. In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you.

Whilst we do our utmost to ensure the quality level of the wines that are listed on Cybercellar.com, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference. If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

Contact us on support@cybercellar.com and we will organize for your order to be returned to the warehouse. Please note that any returns that is not at the fault of Cybercellar.com, will be done at a set fee of R200 before any refunds are done.

Contact us on support@cybercellar.com and we will refund your order. The refund will only be processed once the products have been returned to our warehouse and is still in the condition it was received in. Your refund will be done in the same way as your payment method, ie if you paid via credit card, we will refund you back onto the card used.

WRONG DELIVERY

All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at support@cybercellar.com with the correct delivery address. We will re-deliver your order at a fee of R200.

When will I get my order? – All purchases made during our Summer Sale and the festive period (21 Nov – 10 Dec) could take longer than usual. Our Delivery times are estimated at 5-10 working days from the date of dispatch (delivery times are estimated from when the order is dispatched from our warehouse not when the order is placed). For more information on your order please email support@cybercellar.com 

Why the wait? – This is due to abnormally high order volumes during the Summer Sale and the festive period (21 Nov – 10 Dec) 

Vintage Changes – Vintages are subject to change based on availability, as we are not always notified by the wine farms once these are updated. That being said we do always strive to make sure the advertised vintage is available, if you would like to confirm which vintage is available please reach out to support@cybercellar.com

How do I cancel my Order? – If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at support@cybercellar.com, so we can arrange for your order to be cancelled. You will be refunded in full.

How can I make a return? Contact us on support@cybercellar.com and we will organize for your order to be returned to the warehouse. Please note that any returns that is not at the fault of Cybercellar.com, will be done at a set fee of R200 before any refunds are done.

Order now! – All orders placed after the 15th of December 2022 will only be dispatched from the 9th of January 2023