Q: What payment methods does Paystack support?
A: Paystack supports several payment methods, including credit and debit cards, bank transfers, and mobile money.

Q: Is Paystack secure?
A: Yes, Paystack is secure. They use industry-standard security measures to protect your payment information.

Q: Do I need to create a Paystack account to make a payment?
A: No, you do not need to create a Paystack account to make a payment. You only need to provide the payment details requested by the merchant.

Q: How can I confirm that my payment was successful?
A: After making a payment, you should receive a confirmation email from Paystack and the merchant. You can also check your bank account or mobile money account to confirm that the payment was deducted.

Q: What should I do if I have a problem with my payment?
A: If you have a problem with your payment, such as a failed payment or a double charge, you should contact the merchant or Paystack customer support for assistance. They will be able to help you resolve the issue.

Q: How can I make a payment through Paystack?
A: You can make a payment through Paystack by following these steps:

1. Enter payment details: Enter the payment details requested by the merchant, such as the amount to be paid and your email address.
   
2. Select payment method: Paystack supports several payment methods, including credit and debit cards, bank transfers, and mobile money. Select the payment method that you prefer.
   
3. Enter payment details: If you are making a card payment, enter your card details, including the card number, expiry date, and CVV.
   
4. Confirm payment: After entering your payment details, click the "Pay" button to confirm your payment. If you are making a bank transfer or mobile money payment, follow the instructions provided by Paystack to complete the payment.

PAYMENT OPTIONS – There are 5 payment options when checking out. You can pay using a Credit Card/Debit Card, Instant EFT, Snapscan or pay via EFT.

Do you have a voucher? You can pay the full amount, or part of it, by entering the voucher code when completing your secure checkout.

BANKING DETAILS FOR EFT PAYMENTS – NEDBANK Acc: 1128786508

                                                                            Branch Code: 198 765

                                                                            Acc Type: Current

                                                                            Acc Holder: Cybercellar.com

DELIVERY COST – Free delivery nationwide on all orders over R1300.

Our goal is to ensure that what you pay for is exactly what you get in your order. However, on the occassion that a bottle is sold out, we will source it from our of suppliers or farms directly for you. Unfortunately sometimes our supplier has moved onto the next vintage meaning we cannot source the original vintage for you. If you want to confirm a vintage please reach out to us at support@cybercellar.com and we will be more than happy to confirm it for you.

HOW DO I REDEEM A VOUCHER– If you have been gifted a gift card or have a voucher, you can enter in at cart or at checkout to redeem your discount!

HOW DO I CANCEL MY ORDER– If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at support@cybercellar.com, so we can arrange for your order to be cancelled. You will be refunded in full.

Although we always strive to provide you the best service possible, please understand that mistakes do happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse with in 30 days. In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you.

Whilst we do our utmost to ensure the quality level of the wines that are listed on Cybercellar.com, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference. If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.