• Gauteng: 5-10 working days
  
• Western Cape & all other areas: 3-7 working days

Monday to Friday, between 08h00 and 17h00.

If you have special instructions to deliver on a specific day of the week, please add them in the cart page.

Unfortunately we usually don't deliver on weekends and public holidays.

If you have a specific request please contact us at support@cybercellar.com and we will be happy to arrange your delivery time at extra cost.

I had an account from before - why can’t I login?
Our new site was built in March, you may need to reactivate your account by:

• 1. Clicking here https://www.cybercellar.com/account/register
• 2. Enter in your old email, name and password
• 3. Wait for an account reactivation email to your inbox

We were unfortunately not able to avoid this step due to security reasons. 

There are 5 payment options when checking out. You can pay using a Credit Card/Debit Card, Instant EFT, Snapscan or pay via EFT.

Do you have a voucher? You can pay the full amount, or part of it, by entering the voucher code when completing your secure checkout.

Banking details for EFT payment: 
NEDBANK Acc: 1128786508
Branch Code: 198 765
Acc Type: Current
Acc Holder: Cybercellar.com

Q: What is Paystack?
A: Paystack is a secure online payments platform that allows businesses and individuals to accept payments from customers via debit cards, bank transfers, and mobile money. 

View their website here

Q: Can I trust Paystack?
A: Yes, Paystack is secure. They use industry-standard security measures to protect your payment information.

Q: What payment methods does Paystack support?
A: Paystack supports several payment methods, including credit and debit cards, bank transfers, and mobile money.

Q: Do I need to create a Paystack account to make a payment?
A: No, you do not need to create a Paystack account to make a payment. You only need to provide the payment details requested by the merchant.

Q: How can I confirm that my payment was successful?
A: After making a payment, you should receive a confirmation email from Paystack and the merchant. You can also check your bank account or mobile money account to confirm that the payment was deducted.

Q: What should I do if I have a problem with my payment?
A: If you have a problem with your payment, such as a failed payment or a double charge, you should contact the merchant or Paystack customer support for assistance. They will be able to help you resolve the issue.

Q: How can I make a payment through Paystack?
A: You can make a payment through Paystack by following these steps:

1. Enter payment details: Enter the payment details requested by the merchant, such as the amount to be paid and your email address.
   
2. Select payment method: Paystack supports several payment methods, including credit and debit cards, bank transfers, and mobile money. Select the payment method that you prefer.
   
3. Enter payment details: If you are making a card payment, enter your card details, including the card number, expiry date, and CVV.
   
4. Confirm payment: After entering your payment details, click the "Pay" button to confirm your payment. If you are making a bank transfer or mobile money payment, follow the instructions provided by Paystack to complete the payment.

In short - 99.9% yes. Our goal is to always ensure that what you pay for is exactly what you get in your order.

On the odd occasion our supplier has moved onto the next vintage meaning we cannot source the original vintage for you unfortunately.

If you want to confirm a vintage please reach out to us at support@cybercellar.com and we will be more than happy to confirm it for you.

How do I redeem a voucher? – If you have been gifted a gift card or have a voucher, you can enter in at cart or at checkout to redeem your discount!

If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at support@cybercellar.com, so we can arrange for your order to be cancelled. You will be refunded in full.

Although we always strive to provide you the best service possible, please understand that mistakes do happen.

If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse with in 30 days.

In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you.

Whilst we do our utmost to ensure the quality level of the wines that are listed on Cybercellar.com, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference.

If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

Please contact us at support@cybercellar.com and we will investigate with our courier why your package was sent to the wrong address.

We will arrange for a new package to be sent as soon as possible.